Refund policy
Return & Refund Policy
Thank you for shopping with Selvoron.
Returns
At Selvoron, we do not accept returns or exchanges for change of mind, incorrect selection, or any other non-defective reason.
Please make sure to review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive an item that is:
- Defective
- Damaged during shipping
- Incorrect (different from what you ordered)
please contact us within 7 days of receiving your order at:
Include:
- Your order number
- A description of the issue
- Clear photos or videos showing the defect or damage
Once we verify the issue, we will provide a full refund to your original payment method at no additional cost to you.
Non-Returnable Items
We do not accept returns or refunds for:
- Change of mind
- Incorrect size or color selection
- Products that have been used, damaged by the customer, or are not in their original condition
- Sale or clearance items
- Gift cards
Refunds
Refunds are only issued when the product is confirmed to be:
- Defective
- Damaged
- Incorrectly shipped
If your claim is approved, your refund will be processed to your original payment method within 10 business days after approval.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions regarding this policy, please contact us:
Email: support@selvoron.com